Return Policy

At BP Life, customer satisfaction is important to us. If you are not fully satisfied with your purchase, eligible items may be returned within 60 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

• Products must be unopened, unused, and in original condition
• Products must be free from damage or alteration
• Returns must be initiated within 60 days of the delivery date

Products that are opened, used, damaged, or returned outside the return window may not qualify for a refund.

How To Start A Return

Please email:

customerservice@bpdistributing.com

Include:

• Your order number
• Full name
• Reason for return

Before sending your return, you must print and complete our Return Authorization Form and include it inside the package so we can properly identify and process your return.

[Download Return Authorization Form (PDF)]

Return Shipping

Customers are responsible for purchasing their own return shipping label and shipping costs.

We strongly recommend using a trackable shipping method, as BP Life is not responsible for lost or missing return packages.

Original shipping charges are non-refundable.

Refund Processing

Once your return is received and inspected, eligible refunds will be processed to the original payment method.

Please allow 5–10 business days for processing after the return has been received.

Damaged or Incorrect Items

If your order arrives damaged during shipping or you received the incorrect item, BP Life must be notified immediately after delivery.

Please email customerservice@bpdistributing.com and include:

• Your order number
• A description of the issue
• Clear photos of the damaged product and packaging

This documentation is required so a shipping claim can be filed when applicable.

Approved damaged items will be replaced at no additional cost to the customer.

Lost or Stolen Packages

BP Life is not responsible for lost or stolen packages marked as delivered by the shipping carrier. Customers should contact the carrier directly for assistance in these situations.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout. BP Life is not responsible for orders shipped to incorrectly entered addresses.

Refused Deliveries

Packages refused by the customer or returned due to failed delivery attempts may be subject to return shipping fees and handling charges deducted from the refund amount.

Return Address

BP Distributing, LLC
120 B Frisella Ct
Imperial, MO 63052
United States

Policy Updates

BP Life reserves the right to modify or update this Return Policy at any time without prior notice.